FREQUENTLY ASKED QUESTIONS
We take pride in our exceptional customer service, and a major part of that is making sure customers promptly get the answers they’re looking for. We’ve organized the most frequently asked questions below to help with exactly that. If you can’t find the answers you’re looking for, please get in touch and we’ll be ready to assist you.
WHICH COUNTRIES DO YOU EXPORT TO?
Ducksan Vina ships worldwide. We are committed to providing our customers with the best possible service, and that includes offering shipping to all corners of the globe. Whether you are located globe across the Asia, India subcontinent region, Africa , Europe and North America.
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WHAT IS THE EXTENT OF SUSTAINABILITY FOR DUSCAN VINA?
With the gap between ecological foot print and bio capacity becoming wider it is mandatory that as responsible corporate citizens that we take care of the entire eco space we operate in . Been a pollutant industry, the textile industry, it is our prime responsibility we give back earth what we have taken in . With clear sustainable goals targeted for the future we will abide by the standards set on sustainability including social and people, encouraging Diversity , equity and inclusion . This is one of our primary responsibilities.
Let us continue to strive for excellence, working together to build a brighter, more sustainable future, such as ;
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Considering the company’s supply chain sustainability progress approximately 50% of our products use sustainable yarns (Organic, Regen Agri, Recycle polyester).
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15% of Ducksan electricity requirement in generated through inhouse solar panels which we aim to increase to 25% by 2025.
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Ducksan Vina have moved from 100% Coal generated heat/steam in 2020 to 30% Coal process in 2023. We aim to move to 100% biomass energy generation by 2026
CAPABILITY OF TRACEABILITY SUBMISSION
In many countries, the onus of proving traceability is on the exporter of garments. Thus, as a valuable supply chain partner Ducksan Vina Co., Ltd is responsible for carrying out due diligence of the traceability of the materials, processes of manufacturing and services involved in procurement of those materials.
As a Tier2 partner, we are responsible for maintaining the process visibility from raw material purchasing up to finish goods delivery to fulfill the buyer traceability requirements transparently.
Chain-of-Custody records will be covered as ;
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Production Records
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Transaction Records
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Transportation Records.
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Other certification and supporting documents (Compliance document & etc.)
As an exclusive fabric manufacturer, we hereby confirm that Ducksan vina Co.,Ltd are committed to catering to all the customer’s traceability requirements from L2 to L4 level.