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FREQUENTLY ASKED QUESTIONS

Useful Knowledge

We take pride in our exceptional customer service, and a major part of that is making sure customers promptly get the answers they’re looking for. We’ve organized the most frequently asked questions below to help with exactly that. If you can’t find the answers you’re looking for, please get in touch and we’ll be ready to assist you.

interaction in class

WHICH COUNTRIES DO YOU SHIP TO?

Ducsan-Vina ships worldwide. We are committed to providing our customers with the best possible service, and that includes offering shipping to all corners of the globe. Whether you are located in USA , Europe, Asia, or the Africa, we can ship your order to you.

We understand that shipping costs can vary depending on the destination country. However, we strive to offer competitive shipping rates to all of our customers. We also offer a variety of shipping options, so you can choose the one that best suits your needs.

If you have any questions about our shipping policies, please do not hesitate to contact us. We would be happy to help you with your order.

Shipping Containers

WHAT IS THE EXTENT OF SUSTAINABILITY FOR DUSCAN VINA?

Let us continue to strive for excellence, working together to build a brighter, more sustainable future, such as ;

  • Considering the company’s supply chain sustainability progress approximately 50% of our products use sustainable yarns (Organic, Regen Agri, Recycle polyester).

  • 15% of Ducksan electricity requirement in generated through inhouse solar panels which we aim to increase to 25% by 2025.

Ducksan Vina have moved from 100% Coal generated heat/steam in 2020 to 30% Coal process in 2023. We aim to move to 100% biomass energy generation by 2026

Woman Cutting Fabric

WHAT’S THE MINIMUM ORDER AMOUNT?

The minimum order amount for Duscan-Vina is $500. This applies to all orders, regardless of the destination country.

If your order is less than $500, we will add a handling fee of $50. This fee is to cover the cost of processing and shipping your order.

We understand that this may be a barrier for some customers. However, we believe that the minimum order amount is necessary to ensure that we can provide our customers with the best possible service.

If you have any questions about our minimum order amount, please do not hesitate to contact us. We would be happy to help you.

Fabric Detail

CAPABILITY OF TRACEABILITY SUBMISSION

In many countries, the onus of proving traceability is on the exporter of garments. Thus, as a valuable supply chain partner Ducksan Vina Co., Ltd is responsible for carrying out due diligence of the traceability of the materials, processes of manufacturing and services involved in procurement of those materials.

 

As a Tier2 partner, we are responsible for maintaining the process visibility from raw material purchasing up to finish goods delivery to fulfill the buyer traceability requirements transparently.

Chain-of-Custody records will be covered as ;

  1. Production Records

  2. Transaction Records

  3. Transportation Records.

  4. Other certification and supporting documents (Compliance document & etc.)

 

As an exclusive fabric manufacturer, we hereby confirm that Ducksan vina Co.,Ltd are committed to catering to all the customer’s traceability requirements from L2 to L4 level.

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