top of page

FREQUENTLY ASKED QUESTIONS

Useful Knowledge

We take pride in our exceptional customer service, and a major part of that is making sure customers promptly get the answers they’re looking for. We’ve organized the most frequently asked questions below to help with exactly that. If you can’t find the answers you’re looking for, please get in touch and we’ll be ready to assist you.

Two Fabrics

WHICH COUNTRIES DO YOU SHIP TO?

Duscan-Vina ships worldwide. We are committed to providing our customers with the best possible service, and that includes offering shipping to all corners of the globe. Whether you are located in Europe, Asia, Africa, or the Americas, we can ship your order to you.

We understand that shipping costs can vary depending on the destination country. However, we strive to offer competitive shipping rates to all of our customers. We also offer a variety of shipping options, so you can choose the one that best suits your needs.

If you have any questions about our shipping policies, please do not hesitate to contact us. We would be happy to help you with your order.

Fabric Bags

DO YOU ACCEPT RETURNS?

es, Duscan-Vina accepts returns for most items within 30 days of purchase. To return an item, you must contact us within 30 days of receiving your order and provide us with the reason for the return. We will then issue you a return authorization number.

To return an item, you must:

  1. Pack the item securely in its original packaging.

  2. Include the original receipt or order confirmation.

  3. Include a copy of your return authorization number.

  4. Ship the item to the address provided by Duscan-Vina.

We will process your return within 10 business days of receiving it. If your return is approved, we will issue you a refund to the original payment method.

There are a few exceptions to our return policy:

  • We do not accept returns for items that have been used or damaged.

  • We do not accept returns for items that are not in their original packaging.

  • We do not accept returns for items that have been purchased on sale.

For more information about our return policy, please visit our website or contact us customer service.

Here are some additional details about our return policy:

  • You are responsible for the cost of shipping the item back to us.

  • We will not refund the cost of shipping the item to you.

  • We will only refund the purchase price of the item, not the shipping cost.

If you have any questions about our return policy, please contact us customer service. We would be happy to help you.

Woman Cutting Fabric

WHAT’S THE MINIMUM ORDER AMOUNT?

The minimum order amount for Duscan-Vina is $500. This applies to all orders, regardless of the destination country.

If your order is less than $500, we will add a handling fee of $50. This fee is to cover the cost of processing and shipping your order.

We understand that this may be a barrier for some customers. However, we believe that the minimum order amount is necessary to ensure that we can provide our customers with the best possible service.

If you have any questions about our minimum order amount, please do not hesitate to contact us. We would be happy to help you.

bottom of page